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Monica Mallick
Vice President Global Technical Support and Operations at Smartsheet (NYSE: SMAR)
Technology:
Enterprise SaaS, on Prem to SaaS transformation, High Tech, eCommerce, BI and data Analytics, EdTech, Cloud, B2B, B2C, B2B2C
Operating:
Post sales customer journey strategy with segmentation and building global operations across delivering professional services, Technical support, Customer Success, customer education. M&A, customer experience focused business and digital transformation, Business strategy and GTM, comfortable managing to C level and Board.
Scale:
Pre to Post IPO, Acquisitions, $30M-$500M ARR, mid to late stage startups, Public company, Global International expertise, Building and running teams from 20 to 600
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